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[Updated] Fix Connection to CoH3 Servers - Windows SSL Certificate

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2 months ago
Sep 11, 2024, 5:30:51 PM

PC players on Windows may be experiencing an issue connecting to CoH3's online services. Windows is not refreshing a renewed SSL certificate which may be preventing online play. To resolve this, please follow these steps in order:

  • [MOST RELIABLE FIX] Open command line and run the command:
    curl.exe https://coh3-api.reliclink.com/game/version/checkStatus
  • If you have Windows updates pending, in progress or available, please complete that installation and restart your PC.
  • If that still does not resolve the issue, please open your browser and go to https://leaderboards.companyofheroes.com/. After that, try launching CoH3 again.
  • If neither of these options works, please open Windows Edge and navigate to https://coh3-api.reliclink.com/game/version/checkStatus. It should give the response ["ok"]. If it does, run the game again and it should be able to connect fine.  If the game still cannot connect, report the issue to us and let us know if you are running Windows 10 vs 11 and provide us a copy of your warnings.log. If it does not give the ["ok"] response ensure that Windows is up to date.
  • You may need to perform these last two steps a few times.

These steps should resolve the issue. Please let us know if you are still encountering problems.

Updated 2 months ago.
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2 months ago
Sep 11, 2024, 6:35:14 PM

Windows 11 updates all done, PC rebooted still doesn't work?!

Your 2nd bullet point about going to that webpage and "force Windows to refresh SSL cert", how do you do this as I went to the website it mentioned "cookies" I said yes to except BUT what/how do you do this "SSL" ??

The 3rd point you say go to another webpage and you just get some text in top left corner saying "123 ok" and still doesn't work??


After a tough couple of work days I thought winddown with some CofH3 to find it not working :(

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2 months ago
Sep 11, 2024, 8:57:31 PM

Did all of that and still not working for me. Windows 11 for me, all updated. 

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2 months ago
Sep 11, 2024, 9:26:49 PM

Same exact issue and results as Janko. Windows 10 though. Tried running through your bullet points half a dozen times without success. 


Updated 2 months ago.
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2 months ago
Sep 12, 2024, 2:50:09 PM

I tried everything and I got the ok message under edge but nothing works. I'm on win 11 up to date.

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2 months ago
Sep 12, 2024, 3:49:46 PM

Just logged in to say, that yesterday the game didn't work for me for around half a day. It started working before I got the new windows update and it still works after the update. I didn't had to troubleshoot this issue with the above instructions. I'm on Windows 10 Pro. Just wanted to share this in case this helps devs in any way.

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2 months ago
Sep 12, 2024, 4:44:52 PM

this worked 

  • [MOST RELIABLE FIX] Open command line and run the command:
    curl.exe https://coh3-api.reliclink.com/game/version/checkStatus


...

thank you dev.

But pls make this info front and centre in Steam as an announcement

Updated 2 months ago.
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2 months ago
Sep 12, 2024, 4:56:40 PM

still not working despite trying the methods above

fix this guys missing on weekly missions here....  

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2 months ago
Sep 12, 2024, 9:06:38 PM
  • [MOST RELIABLE FIX] Open command line and run the command:
    curl.exe https://coh3-api.reliclink.com/game/version/checkStatus

this one work for me=]

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2 months ago
Sep 13, 2024, 12:54:47 AM

I compared the warnings.log records with the certificates registered with me, found the missing ones and added them and the problem is fixed. I uploaded the missing certificates I have, you can add them if you want.


Desktop.7z


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2 months ago
Sep 13, 2024, 7:28:44 PM
mistafa87 wrote:

I compared the warnings.log records with the certificates registered with me, found the missing ones and added them and the problem is fixed. I uploaded the missing certificates I have, you can add them if you want.


Desktop.7z


Great dude, I just put one file out of the 3 (SFSRootCAG2) and it works

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2 months ago
Sep 13, 2024, 11:28:28 PM
mistafa87 wrote:

I compared the warnings.log records with the certificates registered with me, found the missing ones and added them and the problem is fixed. I uploaded the missing certificates I have, you can add them if you want.


Desktop.7z


esoo, funciono para mi !! probé todo, son los certificados

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2 months ago
Sep 20, 2024, 8:03:51 AM

Come on, it continues, after the security problem where it took days to be able to hope to play one day, now the game is completely restarting the PC "bad_pool_caller" you are exhausting me Relic.

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2 months ago
Sep 20, 2024, 5:24:08 PM

Well I uninstalled the game which was on an SSD intended for games and which was separate from the one where Steam is installed and I installed it in the same folder and SSD as Steam and this now allows me to start the game without crashing. Hopefully it lasts now.

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