Great, the second game I hit search and it tells me error, it could not be paired in the game, I hit search again and they penalize me 6 minutes without having played any...

What about maphackers? Do you ban them?

 I lost a game that never went through, this is not fair. I even had to wait a long time because the system thought I had quit the game. but in reality, no match was started. 

Yaas wrote:

 I lost a game that never went through, this is not fair. I even had to wait a long time because the system thought I had quit the game. but in reality, no match was started. 

We've made some adjustments to prevent false positives like this. Sorry you encountered this.

Sturmpanda wrote:

What about maphackers? Do you ban them?

Since you were ignored, I guess the answer is:

NO.

I tried to report but nothing happened.

John_RE wrote:

We have recently made changes to the moderation systems in Company of Heroes 3 that should help foster a more positive experience for all our players. Players who engage in behaviors such as verbal abuse, griefing or leaving matches early will find themselves receiving warnings, cool downs, and bans much faster than in the past. For these systems to do their jobs in a timely fashion, please ensure you are using the in-game reporting system whenever you encounter someone violating the rules. Be sure to share your feedback with us on these systems so we can adjust and continue improving them in the future. Thank you for helping us make the Company of Heroes community a welcoming, fun, and safe environment for everyone!

Wow, so the game is unplayable because of your lack of work on matchmaking, but at least you are going to ban people who said something in the chat ... Wow, what a relief.

Let's see the state of your game right now :

So : difference of 400 elo between our team and theirs, premade in their team, not in ours. Chinese tryhard in the game while i'm west European ... But hey ! At least now they are going to ban people for expressing their frustration in the chat !