Hello, first of all I would like to explain to you my reason why I am asking this technical question here.

I contacted SEGA support recently so that they can help me solve my technical problem on the CoH2 game, here is the message I sent them:

<< Hello I have a problem that is starting to be very annoying, it is concerning the refresh button of the custom game list.

When I tap it, no personalized part is updated. the only ways I have found to update is to:

- wait 10 min for the automatic update to activate, or,

- restart the game.

I have already :

reinstall the game once, use the game's "Checking the integrity of local files" system 3 times with the Steam platform, and try on another different pc (under Windows 10, also with Steam); but i still have this same problem of refreshing the custom part page.

Could you help me?

Awaiting your reply.

Thanks in advance.

Best regards,

Magnate1607>>

but their response was, I quote:

"Thank you for contacting SEGA Europe support.

We are sorry to see your concern with your game.

Your comments are highly appreciated by SEGA, only after consultation, you must for this kind of problem, report it in the game developers forum:

https://community.companyofheroes.com/

This forum is constantly monitored by the developers and they will be able to respond to you.

Please let us know if your issue has been resolved. "

So first, am I in the right place to ask for technical help?

Second, if someone can have a solution to my problem, can they help me?

Third, where should I go if I have a technical problem again?

Thanks for taking the time to read this.

Same problem here, plus SEGA help desk is about as useful as EA help desk. which is to say NOT AT ALL!

We're aware of this issue and are currently investigating. Sorry for the inconvenience.