Locking this as the initial post's tone is not aligned with our Code of Conduct.

Please ensure you are using the in-game reporting system when encountering players that have violated our Code of Conduct. This provides the moderation system with all the relevant data it needs when assessing player behavior. 

Thanks for letting us know about this. The team has made some adjustments to reduce false positives like this. Please follow-up if you experience this again.

Please ensure you continue using the in-game reporting system. The more verified reports that the system receives, the more consistent and accurate it will be in handing out suspensions/bans. 

This is in the notes and is intended.

I've addressed some of the feedback above, and noted that I've relayed that info to the team. I'd like to not have a constant stream of screenshots from matchups in this thread so I'll be locking it for now. 

ThiccBunn wrote:

I have been reporting players the past week that are just unbelievably toxic. I report them with explanation, I block them.... yet somehow they end up in future games with me? What is the point of all this if nothing gets done lol

We won't ban someone for a single report, as that can obviously be abused. We have specific thresholds that need to be met. So though it may appear that reporting "does nothing," it actually does quite a bit, especially in tandem with the reports from other players. Please don't let that dissuade you. If you are submitting accurate reports, the system will be able to do its thing in a timely manner. 

There are several factors that affect matchmaking, some within our control and some not. I appreciate the feedback here, as we want matches to be fun and engaging, and we know it can be frustrating when they are not. I've relayed this feedback to the team a few times, so I appreciate you mentioning it again.